Frequently Asked
Questions

Here you’ll find answers to the most commonly asked questions about our services.
If you have any additional inquiries, feel free to reach out to us directly.

General
Services
Process
Payment
Support
What is Intelcraft Studio?
Intelcraft Studio is a graphic design studio specializing in brand identity, logo design, and visual communication solutions for businesses of all sizes.
How do I get started working with your studio?
Simply reach out to us through our contact page or email, and we'll schedule a consultation to discuss your project needs and goals.
Do you work with international clients?
Yes, we collaborate with clients worldwide, providing high-quality design services remotely.
Where is Intelcraft Studio located?
Our studio is based in Croatia, but our services are accessible globally.
Can I request a consultation before starting a project?
Absolutely! We offer free consultations to understand your requirements and provide tailored solutions.
What design services do you offer?
We provide brand identity design, logo creation, web design, print materials, and marketing assets.
Can you create custom designs for specific needs?
Yes, all our designs are tailored to meet your unique business requirements and vision.
Do you provide revisions for designs?
Absolutely! Our process includes a set number of revisions to ensure your satisfaction.
What is the typical timeline for a project?
Depending on the scope, most projects take 2–4 weeks to complete.
How does your design process work?
Our process involves understanding your needs, creating concepts, refining designs, and delivering final files.
What do you need from me to get started?
We require a brief detailing your project, brand guidelines (if available), and any specific ideas or references.
Do I own the designs after the project is complete?
Yes, upon full payment, all design rights are transferred to you.
Can you help with brand strategy as well?
Yes, we provide consultation services to align your designs with your business goals.
What tools and software do you use?
We use Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc.) and other professional platforms to ensure high-quality and innovative design solutions.
What payment methods do you accept?
We accept bank transfers, credit card payments, and PayPal for your convenience.
Do you require an upfront deposit?
Yes, we typically require a 50% deposit to begin work, with the remainder due upon completion.
Are there additional costs apart from the design fees?
Any additional costs, such as stock imagery or fonts, will be discussed and approved beforehand.
Do you offer payment plans?
Yes, we can arrange flexible payment plans for larger projects.
What is your refund policy?
Refunds are available for cancellations made before work begins. Once the project starts, refunds are limited based on progress.
Do you provide ongoing support after the project is finished?
Yes, we offer post-project support for any adjustments or updates needed.
What if I need changes to my designs in the future?
You can contact us anytime for design updates or new projects.
How do I report an issue or request support?
Reach out to us via email or our support form on the website, and we’ll respond promptly.
Get in touch
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