SUPPORT

Welcome to the Intelcraft Studio Support Page

At Intelcraft Studio, we are committed to providing high-quality support and timely solutions for all your inquiries and requests. Here, you can find information on how to contact our team and important legal notices related to our support services.

1. How to Contact Us?

If you need assistance, you can reach us through the following channels:

We will respond to your inquiry as soon as possible, no later than 48 hours on business days.

2. Types of Support We Provide

Technical Support

If you experience issues accessing our website or using our digital materials, feel free to contact us for assistance.

Product and Service Support

For any questions about our products, services, orders, or offers, our team is here to help.

Complaints and Returns

If you have a complaint or a refund request, please refer to our Return and Complaint Policy and provide us with the necessary details.

3. Consumer Rights and Legal Compliance

In accordance with Croatian laws and European Union regulations (GDPR, Consumer Protection Act, Electronic Commerce Act), your rights are protected. These include:

  • Right to Information: You have the right to know how your data is processed and used. More details can be found in our Privacy Policy.
  • Right to Complaint: If you are not satisfied with our service, you may file a complaint via email or phone. You also have the right to contact regulatory authorities, such as the Ministry of Economy and Sustainable Development or inspection services.
  • Right to Returns and Complaints: If dissatisfied, you have the right to file a complaint in accordance with our business terms.

4. Data Security and Privacy

Your privacy is important to us. All your data is protected under the GDPR and national regulations. We do not share your data with third parties without your consent. More details can be found in our Privacy Policy.

5. Updates and Changes

This page may be updated periodically to ensure compliance with applicable laws and to improve our support services. We recommend checking this page occasionally to stay informed about any changes.

For any additional questions or inquiries, feel free to contact us! Our team is here to provide you with the best possible support.

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